Effective Date: October 1, 2024

At Total Pain Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

Information We Collect

We may collect the following types of information from you:

  1. Personal Information:

    • Name, email address, phone number, and other contact details provided via forms or communications.

  2. Medical Information:

    • Information related to your medical needs if shared during appointment scheduling or consultations.

  3. Website Usage Data:

    • IP address, browser type, device type, and browsing activity on our website, collected through cookies or similar technologies.

How We Use Your Information

We use the information collected for the following purposes:

  1. To schedule and manage your appointments.

  2. To respond to inquiries and provide details about our services.

  3. To process payments or verify insurance coverage.

  4. To send updates about our services, promotions, or important notifications.

  5. To improve our website and user experience.

Third-Party Services

We use trusted third-party platforms to operate and improve our services. These include:

  1. RingCentral for managing phone calls and communication.

  2. Squarespace for hosting our website.

  3. IONOS for domain management.

These third-party providers may collect, process, or store your information as part of their services. We encourage you to review their respective privacy policies:

  • RingCentral Privacy Policy: SMS consent and Phone number will never be shared with any third party or affiliated for any marketing reasons

SMS Terms and Conditions

SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
If you have consented to receive text messages from Total Pain Care, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Jacob Ha at Total Pain Care on MM/DD/YY at HH:MM. Reply STOP to opt out of SMS messaging at any time."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your appointments/billing, etc.
Example: "Message frequency may vary. You may receive up to 4 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:
You may opt-in to receive SMS messages from Total Pain Care in the following ways:
- Verbally, during a conversation
- By submitting an online form
- By filling out a paper form

Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.

Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following cases:

  1. With Your Consent:

    • When you explicitly agree to share information for specific purposes.

  2. Third-Party Service Providers:

    • To facilitate services such as billing, insurance verification, or appointment scheduling.

  3. Legal Obligations:

    • When required to comply with laws, regulations, or legal processes.

Data Security

We implement industry-standard security measures to protect your personal information. However, no online platform is completely secure, and we cannot guarantee absolute protection.

Your Rights

You have the right to:

  1. Access the personal information we have about you.

  2. Request corrections or updates to your information.

  3. Opt-out of receiving promotional communications.

To exercise these rights, please contact us at 410-401-7575.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect your experience on our website.

Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before sharing your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.